Trailblaze

Day Two

8:00-8:30 AM
Breakfast

8:00 AM-4:00 PM
Innovation Island

Enjoy all-day access to Innovation Island, a creative space with Icario’s top health action, behavioral research, data science, and CMS experts to explore new ideas, interact in activities, and apply outside-of-the-box thinking to real-life situations around member experience, SDoH, and health equity.

8:30 AM
Welcome to Trailblaze!

8:30-9:30 AM
Keynote: Dan Buettner
Blue Zones: Secrets From the World’s Longest-Lived

Don’t miss this eye-opening keynote from New York Times bestselling author and National Geographic Fellow, Dan Buettner. In his inspirational talk, Dan will reveal the secrets from his blue zones research on longevity and the healthiest places in the world (including Ikaria, Greece, the inspiration for the Icario name and mission), as well as the common lifestyle and cultural traits of those locations. He will discuss how these concepts have been implemented in communities throughout the US and what the findings mean for helping your members live their best lives.

9:30-10:00 AM
Break

Grab a delicious, tropical-flavored treat and check out Innovation Island while we play original music from our very own Matt Herzog to get your morning started right!

10:00-10:45 AM
A New Kind of Thinking: Using Retail Strategies to Elevate the Member Experience

Convenience. Personalization. Speed. Service. The retail industry has gotten a lot of things right during the consumer experience revolution. Leading health plans have been wise to take note and now lead the way in using powerful retail concepts to transform the member experience. Learn competitive insights from our panel of healthcare pioneers as they relay how rethinking and reengineering the member experience drives real results. This discussion will help you understand how meeting this new level of expectations has become a critical success factor for health plans in their efforts to engage and retain members.

Speakers

Marcus Osborne

Former SVP, Walmart Health

Kimberly Switlick-Prose

VP, Enterprise Star Performance, Anthem, Inc

Elizabeth Canis

Healthcare Executive, Board Director, Advisor

10:45-11:00 AM
Break

11:00-11:45 AM
From Insights to Action: How to Level Up CAHPS Scores & Boost ROI

Hear from national and regional health plans that have achieved impressive results by thinking differently about their member satisfaction strategy. From pre-CAHPS surveys to member action plans and more, learn the tactics these top performers use to build human-centered engagement programs that drive higher CAHPS scores and ROI. This session will focus on ways to personalize outreach while minimizing member abrasion.

Speakers

RJ Briscione

Senior Director of SDoH Strategy & Execution, CVS | Aetna

Christi Kruse

SVP, Federal Solutions, OptumServe at UnitedHealth Group

Lora Alexander

VP, Engagement & Design, Icario

Louise Briguglio

SVP, Integrated Experience, Icario

11:45 AM-1:00 PM
Lunch 

1:00-1:45 PM
On a Mission to Break Down SDoH Barriers – Real Stories From Life-Changing Programs

Join us for this inspiring discussion about the programs tackling SDoH challenges and making an impact. From providing free diapers and healthy food to families to housing adults who have mental illnesses, these creative social initiatives drive change and resilience in the communities they serve. This dynamic panel includes members of these programs who will share their journey and the pivotal role a helping hand has in breaking down SDoH barriers.

Speakers

Lauren Barca
Executive Officer, Population Health & Quality, UnitedHealthcare of Tennessee

RJ Briscione

Sr. Director, Social Determinants of Health, CVS | Aetna

Julie Plante & Vail Place Clubhouse Member

RN Manager | Vail Place

1:45-2:00 PM
Break

2:00-2:45 PM
Pioneer Panel: Turning the Tide on Health Equity & SDoH

Combatting health equity issues in everyday life requires compassion, a willingness to learn—and a data-driven mindset. Our panel of experts will share success stories based on their programs and experiences to inspire you with takeaways relevant to your own members. You’ll gain a new appreciation for how understanding your unique members and the SDoH barriers they face reveals new opportunities to serve them and shape your offerings.

Speakers

Craig Kennedy

President and CEO, Medicaid Health Plans of America (MHPA)

Andrey Ostrovsky

Former Chief Medical Officer of US Medicaid Program & Managing Partner, Social Innovation Ventures

Cyrus Batheja, Ed. D, MBA, BSN, PHN, FAAN

National Vice President – Strategic Initiatives, UnitedHealthcare

2:45 PM
Thank You & Closing Remarks

3:00-5:00 PM
Happy Hour

Join us to celebrate the day with drinks, appetizers, and incredible views of the Mississippi River from Nicollet Island.