Trailblaze

Day 2

8:00-8:30 AM
Breakfast

8:00 AM-4:00 PM
Innovation Island

Enjoy all-day access to Innovation Island, a creative space with Icario’s top health action, behavioral research, and data science experts to explore new ideas and apply outside-of-the-box thinking to real-life situations around member experience, SDoH, and health equity.

8:30 AM
Welcome to Trailblaze!

8:30-9:30 AM
Keynote: Dan Buettner
Blue Zones: Secrets From the World’s Longest-Lived

Don’t miss this eye-opening keynote from New York Times bestselling author and National Geographic Fellow, Dan Buettner. In his inspirational talk, Dan will reveal the secrets from his blue zones research on longevity and the healthiest places in the world (including Ikaria, Greece, the inspiration for the Icario name and mission), as well as the common lifestyle and cultural traits of those locations. He will discuss how these concepts have been implemented in communities throughout the US and what the findings mean for helping your members live their best lives.

9:30-10:00 AM
Smoothie Break + Book Signing!

Grab a delicious, tropical-flavored smoothie and then Dan Buettner will be available for a Trailblaze-exclusive book signing! You can also experience our Innovation Island while we play original music from our very own Matt Herzog to kickstart your morning.

10:00-10:45 AM
A New Kind of Thinking: Using Retail Strategies to Elevate the Member Experience

Convenience. Personalization. Speed. Service. The retail industry has gotten a lot of things right during the consumer experience revolution. Leading health plans have been wise to take note and now lead the way in using powerful retail concepts to transform the member experience. Learn competitive insights from our panel of healthcare pioneers as they relay how rethinking and reengineering the member experience drives real results. This discussion will help you understand how meeting this new level of expectations has become a critical success factor for health plans in their efforts to engage and retain members.

Speakers

Elizabeth Canis

Healthcare Executive, Board Director, Advisor

Marcus Osborne

Former SVP, Walmart Health

Kimberly Switlick-Prose

VP, Enterprise Star Performance, Elevance Health

Cory Busse, Moderator

VP, Client Success, Icario

10:45-11:00 AM
Break

11:00-11:45 AM
From Insights to Action: How to Level Up CAHPS Scores & Boost ROI

Hear from healthcare leaders that have achieved impressive results by thinking differently about their member experience strategy. From pre-CAHPS surveys to member action plans and more, learn the best practices and tactics these top performers use to build human-centered engagement programs that drive higher CAHPS scores and ROI. This session will focus on ways to personalize outreach while minimizing member abrasion.

Speakers

Ingrid Lindberg

CEO & Founder, Chief Customer

Steve Wigginton

CEO, Icario

11:45 AM-1:00 PM
Lunch 

1:00-1:45 PM
On a Mission to Break Down SDoH Barriers – Real Stories From Life-Changing Initiatives

Join us for an inspiring discussion about the initiatives tackling SDoH challenges and making an impact. From providing healthy food to families to housing adults who have mental illnesses to innovative policy solutions, these creative initiatives drive change and resilience. This dynamic panel also includes a member who will share their journey in overcoming SDoH barriers.

Speakers

R.J. Briscione

Principal, The Focus Group

Craig Kennedy
President and CEO, Medicaid Health Plans of America (MHPA)

Julie Plante & Vail Place Clubhouse Member

Director of Integrated Care, Vail Place
*Joined by Jane, Vail Place Clubhouse Member

Sara Ratner, Moderator

SVP, Government Programs & Strategic Initiatives, Icario

1:45-2:00 PM
Break

2:00-2:45 PM
Turning the Tide on Health Equity & SDoH

Combatting health equity issues in everyday life requires compassion, a willingness to learn—and a data-driven mindset. Our panel of experts will share success stories based on their programs and experiences to inspire you with takeaways relevant to your own members. You’ll gain a new appreciation for how understanding your unique members and the SDoH barriers they face reveals new opportunities to serve them and shape your offerings.

Speakers

Lauren Barca

Executive Officer, Population Health & Quality, UnitedHealthcare of Tennessee

Cyrus Batheja, Ed. D, MBA, BSN, PHN, FAAN

National Vice President – Strategic Initiatives, UnitedHealthcare

Andrey Ostrovsky

Former Chief Medical Officer of US Medicaid Program & Managing Partner, Social Innovation Ventures

Frank Micciche, Moderator

Vice President, Public Policy & External Relations, NCQA

2:45 PM
Thank You & Closing Remarks

3:00-5:00 PM
Happy Hour

Join us to celebrate the day with drinks, appetizers, and incredible views of the Mississippi River from Nicollet Island.