2023 Healthcare Predictions: Member Redetermination, Satisfaction, and Social Needs 

As we turn the page on 2022 and the healthcare ecosystem continues to evolve and adapt to the new post-pandemic normal, health plans are faced with new challenges impacting member experience, retention, and most importantly, their member’s health. This panel provides insights into what trends to watch as we enter 2023. 

During This Webinar You’ll Learn:

  • The new reality health plans and members will face once the PHE ends and how getting ahead will avoid significant membership losses 
  • CMS’ increased weight on CAHPS surveys will lead to more focus on member satisfaction 
  • The new Social Need Screening and Intervention (SNS-E) requirement means that plans will need to get more serious about members’ social needs by 2025


  • Mildred Menos, Director, Member Advocacy & Community Outreach, Horizon Blue Cross Blue Shield of New Jersey 
  • Mikal Sutton, Managing Director, Blue Cross Blue Shield Association 
  • Steve Wigginton, Healthcare Executive & Advisor