Health Plan Case Studies: Strengthen the Member Experience to Improve Quality Ratings

Industry outsiders often have unique perspectives when it comes to what’s working and what’s not in healthcare. Watch this webinar on demand to learn how looking at the member experience through a financial services lens yields powerful insights about targeting members with a data-centric approach.

In This Webinar You’ll Learn:

  • The critical link between members’ experiences with their payer and providers
  • How social and economic barriers prevent engagement, but not always in the ways we’d expect
  • Ways the pandemic accelerated positive change and forever altered how plans approach member experience and satisfaction


  • Cynthia Weiss, RN, MSM, BSN, Director, Quality, Accreditation, and Wellness, AvMed Health Plans
  • Topher Wurts, Partner, and CMO, Chief Outsiders
  • Louise Briguglio, SVP, Design & Product Marketing, Icario