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Member Experience

Resources that provide the latest insights and strategies into designing meaningful healthcare member experiences.

Articles

Boost Member Experience & Improve CAHPS Scores

5 Winning Strategies To Boost Member Experience & Improve CAHPS Scores

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3 Healthcare Predictions for 2023

3 Healthcare Predictions For 2023: New Realities And Priorities For Health Plans 

Improve Health Plan Member Experience Using Language

3 Ways to Improve Member Experience Using Language

Benefits Care Card

Icario Launches Benefits Care Card to Bring New Levels of Flexibility to Medicare Advantage Member Rewards and Incentives

SDoH & Health Equity Trailblaze Session

On a Mission to Break Down SDoH Barriers: Real Stories From Life-Changing Initiatives

Trailblaze 2022 CAHPS Scores Webinar

From Insights to Action: How to Level Up CAHPS Scores & Boost ROI

Trailblaze 2022 Member Experience Webinar

A New Kind of Thinking: Using Retail Strategies to Elevate the Member Experience

Trailblaze Healthcare Innovation Summit

3 Insights From Trailblaze ‘22 – Member Experience is About Humanization

Member Engagement KPIs

Top 5 KPIs for Meaningful Member Engagement

D-SNP Dual Special Needs Plan Members

4 Takeaways: Raise Star Ratings by Addressing the Unique Concerns of Dual Special Needs Plans (D-SNPs)