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Member Experience

Resources that provide the latest insights and strategies into designing meaningful healthcare member experiences.

Articles

2025 CMS Final Rule

5 Key Updates to the 2025 CMS Final Rule that Health Plans Need to Consider
CAHPS Webinar

Feedback Matters: Why CAHPS is Still King  
Propensity Modeling for Member Engagement

The Potential of Propensity Modeling for Member Engagement Programs

NCQA Panel Recap: Making Consumer Data Actionable to Close Gaps in Care 
Digital-First Strategies for Building Health Plan Brand Loyalty

3 Digital-First Strategies to Build a Powerful Health Plan Brand
CMS News Alert

2024 CMS Star Ratings: The Tukey Effect on Medicare Advantage Plans  
2024 Plan Preview

4 Plan Preview Takeaways to Boost 2024 Plan Performance
Medicaid Gaps in Care

A Digital-First Medicaid Parent & Baby Program – Closing Pregnancy & Well-Child Gaps in Care
Digital-first healthcare

6 Key Elements of a Successful Digital-First Strategy in Healthcare
CAHPS Scores

The Connection Between CAHPS Scores, Member Retention, and Profitability