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Member Experience

Resources that provide the latest insights and strategies into designing meaningful healthcare member experiences.

Articles

The Quest for Member Satisfaction

The Quest for Member Satisfaction: Why Member Satisfaction is Both a Priority & a Puzzle for Health Plans
Magnifying Mergers

Magnifying Mergers: A Closer Look at 3 Big Healthcare Deals in 2020
Simplifying Mental Health and the Patient Experience

Supporting the Silent Sufferers: Simplifying Mental Health and the Patient Experience
Rev Up 2020 Virtual Healthcare Innovation Series

5 Healthcare Innovation Insights from Rev Up 2020
Gaps in Care

The Great Divide: 5 Strategies to Bridge Healthcare Member Gaps in Care
Innovation and Member Experience Panel Rev Up 2020 Webinar

The 1, 2 Punch of Innovation and Member Experience for Health Action
Rev Up 2020 Virtual Healthcare Innovation Series

Rev Up 2020 Panel, “The 1, 2 Punch of Innovation and Member Experience for Health Action”
Improve Member Satisfaction and Retention

3 Steps to Improve Member Satisfaction and Retention as MA Open Enrollment Approaches
Concerned About Deferred Care

Concerned About Deferred Care? Annual Wellness Visits can Boost Quality Scores and Risk Adjustment Code Capture
Radio Rev Season 2

8 Social Determinants of Health Podcast Episodes That Inspire Innovation