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Member Experience

Resources that provide the latest insights and strategies into designing meaningful healthcare member experiences.

Articles

Pre-CAHPS Survey Programs

How Pre-CAHPS Survey Programs Shed Light on Member Satisfaction to Improve CAHPS Scores
Member Satisfaction - Improve CAHPS Scores

3 Secrets to Improve CAHPS Scores and Impact Member Satisfaction with Pre-CAHPS Surveys
RISE National 2021 roundtable

The Tipping Point: The Future of Rewards and Behavioral Research to Drive Annual Wellness Visits

3 SDoH Factors You Must Know to Drive CAHPS Scores & Create Positive Member Experiences
Member Experience SPC Webinar

How Health Plans Are Reinventing the Consumer Experience in 2021 & Beyond
3 Things To Know Preventive Screening Utilization

3 Things to Know About Preventive Screening Utilization One Year Into COVID-19
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New Icario Survey Demonstrates the Importance of a Member-Centric Approach to Drive Health Plan Success
Member Engagement and Consumer Satisfaction

Member Engagement and Consumer Satisfaction: How Icario Impacts CAHPS and HOS Scores
Driving Member Experience Webinar ACAP

Driving Stronger Member Experiences Through Proven Engagement Strategies with AlohaCare
5 Steps to Engage Members and Hit Your MLR Target

5 Steps to Engage Members and Hit Your MLR Target