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Member Experience

Resources that provide the latest insights and strategies into designing meaningful healthcare member experiences.

Articles

Achieving a Record High Member Utilization & Retention Rate for a QHP Wellness Program During a Pandemic Year

Achieving a Record High Member Utilization & Retention Rate for a QHP Wellness Program During a Pandemic Year
S3E4 - Feeding South Florida: A Double Silver Lining with R.J. Briscione

S3E4 – Feeding South Florida: A Double Silver Lining with R.J. Briscione
RadioRev S3E3 Virtual Care

S3E3 – Transforming Virtual Care & the Path Ahead with Chris Bevolo
6 Mental Health Apps for Navigating Today's Stressful Landscape

6 Mental Health Apps for Navigating Today’s Stressful Landscape
Pre-CAHPS Survey Programs

How Pre-CAHPS Survey Programs Shed Light on Member Satisfaction to Improve CAHPS Scores
Member Satisfaction - Improve CAHPS Scores

3 Secrets to Improve CAHPS Scores and Impact Member Satisfaction with Pre-CAHPS Surveys
RISE National 2021 roundtable

The Tipping Point: The Future of Rewards and Behavioral Research to Drive Annual Wellness Visits

3 SDoH Factors You Must Know to Drive CAHPS Scores & Create Positive Member Experiences
Member Experience SPC Webinar

How Health Plans Are Reinventing the Consumer Experience in 2021 & Beyond
3 Things To Know Preventive Screening Utilization

3 Things to Know About Preventive Screening Utilization One Year Into COVID-19