How Health Plans Are Reinventing the Consumer Experience in 2021 & Beyond

In today’s crowded marketplace, the consumer experience offers you a competitive advantage. Watch our latest virtual roundtable for top insights from industry experts discussing how to improve satisfaction and edge out the competition.

During this interactive roundtable you’ll learn:

  • The measurable monetary values that are being implemented into the consumer experience 
  • New ways leaders are promoting positive outcomes and strategies to remain consumer-centered
  • Aligning all departments around the importance of member engagement and experience

You’ll gain insight into creating meaningful member experiences and leave with proven strategies and best practices you can implement in your organization.


  • Stacy Byers, Vice President, Customer Experience, Highmark
  • Mark Dodge, AVP, Stars, Risk and Quality, Bright Health Plan
  • Merrill Friedman, Senior Director, Disability Policy Engagement, Anthem
  • Steve Wigginton, Healthcare Executive & Advisor