The Impact Low Member Satisfaction has on CAHPS

The Impact Low Member Satisfaction has on HEDIS

The High Stakes of Low Member Satisfaction

This eBook outlines the clearest path to boosting member experience, ultimately leading to higher HEDIS and CAHPS scores and positively impacting health outcomes.

What You’ll Learn

  • The domino effect of low member satisfaction
  • Why member satisfaction is so elusive
  • 5 steps plans should take to improve member experience
The Quest for Member Satisfaction eBook Cover