Medicare Advantage (MA) plans are constantly challenged to retain members and improve CAHPS scores. Pre-CAHPS surveys offer a strategic advantage, delivering actionable insights that address early warning signals of member dissatisfaction. By leveraging behavioral science and data-driven strategies, MA plans can engage members meaningfully, improve their health perceptions, and boost overall plan performance.
In this white paper, you’ll learn:
- The critical role of member engagement in reducing churn and boosting retention.
- How pre-CAHPS surveys provide early indicators of potential Star Ratings challenges.
- Actionable insights from behavioral science to improve CAHPS scores.
- The connection between self-reported data, Social Determinants of Health (SDoH), and health outcomes.
- Strategies for addressing disparities and improving health equity in Medicare Advantage.
Unlocking Actionable Insights with Pre-CAHPS Surveys
Pre-CAHPS surveys go beyond typical member assessments, helping health plans identify dissatisfaction before it affects CAHPS scores. By capturing self-reported data and analyzing behavioral patterns, these surveys uncover key areas for improvement, such as communication with providers, awareness of supplemental benefits, and challenges in daily activities (ADLs). These insights allow health plans to intervene early, closing care gaps and personalizing member outreach to boost satisfaction and plan performance.
Pre-CAHPS insights also reveal the influence of Social Determinants of Health (SDoH) on members’ health perceptions, highlighting barriers like transportation and food insecurity that can negatively impact satisfaction. Addressing these factors proactively helps plans improve health equity and overall Star Ratings.