Making the Member Experience Matter – Real Stories Behind Healthcare Engagement
This Rev Up 2021 session features industry experts for a conversation about member experience and engagement success that contribute to program design and pattern recognition for future strategies.
In This Powerful Panel You’ll Learn:
- How we use data, research, and engagement to shape the member experience
- Why personalization in healthcare engagement matters
- The impact we can have when we meet members where they are
Speakers
- Cyrus Batheja, National Vice President, Enterprise Transformation and Strategic Solutions, UnitedHealth Group
- R.J. Briscione, Senior Director of SDoH Strategy & Execution, CVS | Aetna
- Louise Briguglio, SVP, Design & Product Marketing, Icario – Moderator
