We all know healthcare generally lags behind other industries in many ways. We are slower to adopt new technologies, new payment methods, new engagement strategies—but that’s all changing now.

New entrants are challenging legacy thinking and tech giants like Amazon, Apple, and Uber are bringing a new lens of innovation to the industry.

Constant change is the new norm in healthcare.

For health plans—as the market continues to grow and evolve—this means rethinking old models, strategies, and mindsets is a necessity.

We’re thrilled to announce the release of our latest report: Succeeding in the new world of healthcare: 5 trends influencing the future for health plans. In this report, we take a closer look at five key areas shaking up the status quo and reshaping the health insurance industry:

  1. How technology and big data are changing the game
  2. Payment reform and the shift to value-based care
  3. Price and quality transparency, and the rise of comparison-shopping
  4. How digital health is connecting members to service offerings from health plans
  5. How consumer power is giving new voice and influence to members

Each of these trends can contribute to uncertainty in an increasingly challenging and competitive market—but the plans that recognize these five forces and use them to plan their next strategic moves will thrive in the face of change.

7 Forces Impacting the 2020 Health Engagement Experience

7 Forces Impacting the 2021 Health Engagement Experience

Explore how successful healthcare organizations can set the tone of their own outreach to play to an audience of one.

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