As this year’s CAHPS Blackout Period comes to an end, it’s time to take control of your CAHPS strategy for 2025 and beyond! Despite this year’s changes, CAHPS remain a powerful mechanism to understand overall member experience year over year. By leveraging CAHPS data and Pre-CAHPS programs in new ways, we can proactively address Health Equity Index (HEI) improvements including health disparities and quality of care in vulnerable populations, influence member retention and reshape how members think about access to care.

During This Webinar You’ll Learn:

  • Why CAHPS matters now more than ever
  • How to leverage Pre-CAHPS insights and what we have learned through our own program analysis
  • Actionable steps you can take to influence future CAHPS and member retention


  • Cory Busse, Vice President, Strategy & Sales Enablement, Icario
  • Andy Lee, Sales Executive, Icario