From Insights to Action: How to Level Up CAHPS Scores & Boost ROI

From pre-CAHPS surveys to member action plans and more, this insightful conversation explores best practices and tactics needed to build human-centered engagement programs that drive higher CAHPS scores and ROI—all while minimizing member abrasion.

In this thought-provoking panel you’ll learn:

  • Why language is a simple yet powerful way to connect to members and meet them where they are
  • The importance of better utilizing member survey data to shape your plan and retain members
  • Insights on getting personalization right and how to minimize member abrasion


  • Ingrid Lindberg, CEO & Founder, Chief Customer
  • Steve Wigginton, Healthcare Executive & Advisor