Making the Member Experience Matter – Real Stories Behind Healthcare Engagement

This Rev Up 2021 session features industry experts for a conversation about member experience and engagement success that contribute to program design and pattern recognition for future strategies. 

In This Powerful Panel You’ll Learn:

  • How we use data, research, and engagement to shape the member experience
  • Why personalization in healthcare engagement matters
  • The impact we can have when we meet members where they are


  • Cyrus Batheja, National Vice President, Enterprise Transformation and Strategic Solutions, UnitedHealth Group
  • R.J. Briscione, Senior Director of SDoH Strategy & Execution, CVS | Aetna
  • Louise Briguglio, SVP, Design & Product Marketing, Icario – Moderator