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Member Experience

Resources that provide the latest insights and strategies into designing meaningful healthcare member experiences.

Articles

moments of influence for health plans

Leveraging Moments of Influence for Health Plans: Building Personalized Engagement for Better Outcomes

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AI in health plans

Integrating AI into Your Digital Health Strategy: A Guide for Health Plans 
Pre-CAHPS Surveys for Medicare Advantage

Improving Member Experiences: The Strategic Role of Pre-CAHPS Surveys for Medicare Advantage Plans 
2025 Star Ratings

The Impact of 2025 Medicare Advantage Star Ratings (and Strategies for Future Success)   
2025 CMS Final Rule

5 Key Updates to the 2025 CMS Final Rule that Health Plans Need to Consider
CAHPS Webinar

Feedback Matters: Why CAHPS is Still King  
Propensity Modeling for Member Engagement

The Potential of Propensity Modeling for Member Engagement Programs

NCQA Panel Recap: Making Consumer Data Actionable to Close Gaps in Care 
Digital-First Strategies for Building Health Plan Brand Loyalty

3 Digital-First Strategies to Build a Powerful Health Plan Brand
2025 Star Ratings

2024 CMS Star Ratings: The Tukey Effect on Medicare Advantage Plans