Re-engaging & Supporting Members in the New Post-Covid Environment: Meeting Members Where They Are

Listen to new insights from health plans and supporting healthcare organizations about combating communication fatigue, the digital divide, and social isolation in this new era delivering a dynamic member experience.

During This Webinar You’ll Learn:

  • How a multi-channel approach ensures low member abrasion and high-value contact points
  • How data plays an evolving role in understanding communication preferences to meet members where they are
  • How to design experiences that accommodate unique SDoH circumstances such as no broadband access


  • Christine Leo, Vice President, Senior Products, Cigna
  • David Kirkus, PharmD, Director, Consulting Services, EnlivenHealth™
  • Kim Barrus, MSN, BSCIS, RN, PMP, Director, Clinical Outcomes Management, SelectHealth
  • Louise Briguglio, SVP, Design & Product Marketing, Icario