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Member Experience

Resources that provide the latest insights and strategies into designing meaningful healthcare member experiences.

Articles

Medicaid Gaps in Care

A Digital-First Medicaid Parent & Baby Program – Closing Pregnancy & Well-Child Gaps in Care
Digital-first healthcare

6 Key Elements of a Successful Digital-First Strategy in Healthcare
CAHPS Scores

The Connection Between CAHPS Scores, Member Retention, and Profitability

Advancing Health Equity with Personalized Member Experiences
Gaps in Care

The Great Divide: 5 Strategies to Bridge Healthcare Member Gaps in Care
Improve Member Satisfaction

Innovative Health Plan Improves Quality & Member Satisfaction
Addressing the CMHealth Equity Framework

How The Updated CMS Health Equity Framework Will Improve The Member Experience In Light Of SDoH 
Boost Member Experience & Improve CAHPS Scores

5 Winning Strategies To Boost Member Experience & Improve CAHPS Scores
3 Healthcare Predictions for 2023

3 Healthcare Predictions For 2023: New Realities And Priorities For Health Plans 
Improve Health Plan Member Experience Using Language

3 Ways to Improve Member Experience Using Language