Introducing Aivella
Icario

Member Experience

Resources that provide the latest insights and strategies into designing meaningful healthcare member experiences.

Articles

Group of people focused on two girls

Advancing Health Equity with Personalized Member Experiences
Gaps in Care

The Great Divide: 5 Strategies to Bridge Healthcare Member Gaps in Care
Improve Member Satisfaction

Innovative Health Plan Improves Quality & Member Satisfaction
Addressing the CMHealth Equity Framework

How The Updated CMS Health Equity Framework Will Improve The Member Experience In Light Of SDoH 
Boost Member Experience & Improve CAHPS Scores

5 Winning Strategies To Boost Member Experience & Improve CAHPS Scores
Improve Health Plan Member Experience Using Language

3 Ways to Improve Member Experience Using Language
SDoH & Health Equity Trailblaze Session

On a Mission to Break Down SDoH Barriers: Real Stories From Life-Changing Initiatives
Trailblaze 2022 CAHPS Scores Webinar

From Insights to Action: How to Level Up CAHPS Scores & Boost ROI
Trailblaze 2022 Member Experience Webinar

A New Kind of Thinking: Using Retail Strategies to Elevate the Member Experience
Trailblaze Healthcare Innovation Summit

3 Insights From Trailblaze ‘22 – Member Experience is About Humanization