Introducing Aivella
Icario

Member Experience

Resources that provide the latest insights and strategies into designing meaningful healthcare member experiences.

Articles

Member Satisfaction - Improve CAHPS Scores

3 Secrets to Improve CAHPS Scores and Impact Member Satisfaction with Pre-CAHPS Surveys
RISE National 2021 roundtable

The Tipping Point: The Future of Rewards and Behavioral Research to Drive Annual Wellness Visits

3 SDoH Factors You Must Know to Drive CAHPS Scores & Create Positive Member Experiences
Member Experience SPC Webinar

How Health Plans Are Reinventing the Consumer Experience in 2021 & Beyond
3 Things To Know Preventive Screening Utilization

3 Things to Know About Preventive Screening Utilization One Year Into COVID-19
Member Engagement and Consumer Satisfaction

Member Engagement and Consumer Satisfaction: How Icario Impacts CAHPS and HOS Scores
Driving Member Experience Webinar ACAP

Driving Stronger Member Experiences Through Proven Engagement Strategies with AlohaCare
5 Steps to Engage Members and Hit Your MLR Target

5 Steps to Engage Members and Hit Your MLR Target
Healthcare Member Satisfaction

The Quest for Member Satisfaction: Improving Experience & Reducing Abrasion 
Magnifying Mergers

Magnifying Mergers: A Closer Look at 3 Big Healthcare Deals in 2020