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Member Experience

Resources that provide the latest insights and strategies into designing meaningful healthcare member experiences.

Articles

Improve Health Plan Member Experience Using Language

3 Ways to Improve Member Experience Using Language
Benefits Care Card

Icario Launches Benefits Care Card to Bring New Levels of Flexibility to Medicare Advantage Member Rewards and Incentives
SDoH & Health Equity Trailblaze Session

On a Mission to Break Down SDoH Barriers: Real Stories From Life-Changing Initiatives
Trailblaze 2022 CAHPS Scores Webinar

From Insights to Action: How to Level Up CAHPS Scores & Boost ROI
Trailblaze 2022 Member Experience Webinar

A New Kind of Thinking: Using Retail Strategies to Elevate the Member Experience
Trailblaze Healthcare Innovation Summit

3 Insights From Trailblaze ‘22 – Member Experience is About Humanization
Member Engagement KPIs

Top 5 KPIs for Meaningful Member Engagement
D-SNP Dual Special Needs Plan Members

4 Takeaways: Raise Star Ratings by Addressing the Unique Concerns of Dual Special Needs Plans (D-SNPs)
Health Action Playbook

Health Action Playbook
Increase HRA Completions and Star Ratings for Low-Performing D-SNP Contracts

Embracing the Power of Fully Integrated Outreach to Increase HRA Completions and Star Ratings for Low-Performing D-SNP Contracts