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Member Experience

Resources that provide the latest insights and strategies into designing meaningful healthcare member experiences.

Articles

Magnifying Mergers

Magnifying Mergers: A Closer Look at 3 Big Healthcare Deals in 2020
Simplifying Mental Health and the Patient Experience

Supporting the Silent Sufferers: Simplifying Mental Health and the Patient Experience
Rev Up 2020 Virtual Healthcare Innovation Series

5 Healthcare Innovation Insights from Rev Up 2020
Innovation and Member Experience Panel Rev Up 2020 Webinar

The 1, 2 Punch of Innovation and Member Experience for Health Action
Improve Member Satisfaction and Retention

3 Steps to Improve Member Satisfaction and Retention as MA Open Enrollment Approaches
Concerned About Deferred Care

Concerned About Deferred Care? Annual Wellness Visits can Boost Quality Scores and Risk Adjustment Code Capture
Radio Rev Season 2

8 Social Determinants of Health Podcast Episodes That Inspire Innovation
COVID-19 Communications

3 Things Healthcare Organizations Should Know About COVID-19 Communications Using Behavioral Research
Jared Johnson & Louise Briguglio

Special – Driving the Healthcare Member Experience with Behavioral Research, Crossover with Healthcare Rap
COVID-19 Communications

3 Things Healthcare Organizations Should Know About COVID-19 Communications Using Behavioral Research